VoIP is a new way to communicate, and businesses and individuals alike can make the most of the experience using the best VoIP apps for them. Mobile VoIP has made strides for businesses; both Android and iOS have built-in apps you can use to call over WiFi.
How Do VOIP Apps Work?
It is usually even possible to make calls from a desktop, or to use a VoIP app as an alternative for making calls from your mobile device. As a result, individuals or groups may be able to make telephone calls from their computers, dedicated VoIP telephone calling softphones, smartphones, Web-RTC devices, and other mobile devices. Just like office-based VoIP, mobile VoIP uses the Internet to give team members a communications solution that is not dependent on cell phone or landline-based networks. Need is not a concern with VoIP telephone services for businesses, as it makes communication possible via a user-friendly web interface, which anyone can access via any Internet-enabled device, such as a PC or a tablet.
Easy Customer Service With VOIP Apps
VoIP systems also might have to support a call center to handle sales or customer service and support; and often, they have to link with and across a number of other communications channels, like conference calls, fax machines, mobile communications, text messaging, videoconferencing, and wireless phones. Instead of relaying calls to users when out of office, many VoIP providers offer smartphone apps or browser extensions that make and manage calls anywhere there is an Internet connection. The best VoIP systems let you keep your work calls separate from your personal calls, giving you a dedicated work phone number. With VoIP, you can keep your business connected with one line, and the people calling or receiving calls from your business will not notice a difference when it comes to the call quality.
A VoIP service gives you crystal-clear telephone calls and video calls, as you are connected to the Internet and have a digital connection capable of transferring a lot of data at faster speeds. VOIP, which stands for Voice Over Internet Protocol, uses the Internet to handle business telephone calls, as opposed to PBX telephone systems, which use traditional telephone lines. In addition to the typical telephone calls, VOIP provides a few more features such as recording calls, auto-callback, voicemail-to-email, and transcription of voicemails. Many VoIP providers offering services to small businesses will provide you with toll-free numbers, auto-call recording, and even features such as switchboard functionality or a virtual receptionist.
Both provide the standard Internet-connected phone and messaging services, while Ooma Office Pro adds a few extra features, such as video conferencing, specialized desktop software, call recording, and voicemail transcripts, among others. In fact, you do not even need a monthly plan to use Ooma Office: You can start off with just one of its VoIP phones, and use it to make calls using your existing Internet service. Ooma Office offers all of the basics for up to 10 users, including call management, voice and video messaging, voicemail, and auto-attendant, and does it all in a seamless way within the one app (though it works with plenty of physical VoIP phones, too).
RingCentral is the leading VoIP service offering both standard and premium features targeted at business users. Undoubtedly considered to be the best VoIP service for businesses, the RingCentral MVP provides users with features such as artificial intelligence-enhanced captioning for videos, as well as a variety of third-party integrations. It is also easy to get access to your call records with RingCentral, while the Virtual Number is an excellent feature that works well with mobile VoIP apps. RingCentrals iOS VoIP and Android apps take that convenience to the next level, giving you convenient communications options right in your palm.
Agents and salespeople can now use mobile platforms such as iOS and Android to stay in touch with clients and internal teams thanks to the mobile VoIP apps. Facebook Messenger is a good example of mobile VoIP app used for personal communications, but you can also use apps such as OpenPhone for business communications. This is particularly relevant for organizations who require fast communications, as Skypes entire IM, conference calling, and phone features are all available in mobile VoIP apps.
Getting makes VoIP a perfect option just in case you are trying to connect with your other employees remotely, but it offers a lot more than just that. Get is a great option for smaller businesses who are already using, or planning on using, Microsoft 365, and this prevents you from having to find a standalone VoIP provider you can integrate with your Microsoft 365 apps. Microsofts new Team service has been integrated more and more with the 365 app ecosystem, and you can now get dedicated VoIP in Microsoft Teams Phone with Calling Plan (formerly Microsoft 365 Business Voice) as an optional add-on to a Microsoft 365 subscription.